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Frequently Asked Questions

Products & features

  • We offers three models: Parasol 300 square, Parasol 350 classic with flaps, and Parasol 375 XL.

Check out the details of our offer here.

  •  Yes, all hanging parasols feature the same high-quality technology and smooth operation.
  • All these terms refer to a parasol with a side-mounted mast, allowing the canopy to hover freely over your terrace. This design provides more space and an elegant look compared to a standard parasol with a central pole.

  • Unlike a standard parasol with a central mast, a hanging parasol has a decentered mast, keeping the canopy unobstructed and providing a clean, open view.

Each parasol kit includes:

  • The hanging parasol itself
  • A stable base
  • A protective cover

You can enjoy shade immediately without extra purchases.

  • Cantilever parasols are very stable thanks to their decentered design, robust construction, and properly weighted parasol base, keeping them secure in various weather conditions.

  • Yes, high-quality parasols remain stable in sun, light rain, and wind. During strong winds, it is recommended to close the parasol to prevent wear. 
  • The fabrics are highly resistant to heat and prolonged sun exposure.

  • Yes, the canopy fabrics are ​UV-resistant (SPF 50+) and water-repellent, ensuring safe and comfortable outdoor use.

Read more about this in our blog.

  • Yes, thanks to the pulley and brake system, the parasol opens and closes smoothly and safely. The offset parasol can also tilt up to 45° and rotate 360° effortlessly.

  • Yes, the hanging parasol can rotate 360° and tilt up to 45°, allowing you to adjust the shade according to the sun’s position.

  • Yes, our high-quality Olefin fabric is available in a wide range of colors to match your style and outdoor space.

Learn more about customization options.

  • Yes, the timeless and elegant design complements almost any outdoor space, from modern terraces to classic gardens.

Yes! You choose yourself:

  • Design: square, classic, or XL
  • Canopy color
  • Accessories: summer cover, base (standard or granite), lighting
  • This allows you to create a parasol tailored to your terrace, garden, or balcony.

Read more in our blog.

  • Suitable for both residential and commercial use, thanks to robust construction and certified safety.

  • Yes, a premium cantilever parasol is a long-term investment. With high-quality materials, strong certifications, and reliable guarantees, your cantilever parasol performs year after year. You benefit from greater stability, enhanced UV protection, weather-resistant materials, and a longer lifespan.

Accessories & extra's 

Each kit contains:

  • offset parasol
  • stable parasol base
  • Protective cover​
  • Granite base for a premium look and mobility with wheels
  • Parasol lighting (E27, max. 40W, 5-meter cable)
  • protective summer cover

Check out the accessories here.

  • Standard base: fillable with sand and water, anthracite color
  • Optional granite base: offers a luxurious look, solid cone for the mast, and comes with wheels for easy repositioning

Check out the parasol bases here.

  • The summer cover protects your cantilever parasol from dew, rain, dirt, and dust. Made from Olefin fabric (240 g/m²), it prolongs the life of your hanging parasol and keeps the canopy in top condition.

Check out the summer covers here.

  • Yes! With the parasol lighting, you can easily install a lamp in the center of your hanging parasol. The lamp remains protected when the offset parasol is closed. Specifications: E27 fitting, max. 40W, 5-meter cable.

  • Yes, individual parts and replacement items are available for maintenance and repair.

Check out the service parts here.

Use & installation

  • Place the parasol on a stable, flat surface and secure it with the included base, open and close the parasol easily using the pulley system, and tilt or rotate the canopy as needed.

For a step-by-step guide, see our full installation and usage blog.

  • Yes, the canopy is free of harmful substances (OEKO-TEX® Standard 100) and the construction is stable.

  • Consider the desired coverage area, available space, and style. XL models cover larger areas, classic models provide extra shade from low sun, and compact models fit smaller terraces.

For more advice, check out all tips in our “How to choose your parasol”.

Maintenance & durability

  • No, our offset parasol with an Olefin canopy is very low-maintenance, though not maintenance-free.  Regular and proper care extends the life of the canopy and keeps your parasol looking great for years.

Read more about this topic.

  • Only close the parasol when the canopy is completely dry.
  • Remove leaves, pollen, and bird droppings promptly.
  • Use the protective summer cover daily.

Read more about this topic.

  • Yes, proactive maintenance can prevent up to 80% of stubborn stains. Regular cleaning and using a protective cover make a significant difference.
  • Olefin is ideal for parasols because it is UV-resistant, mold- and moisture-resistant, lightweight yet very strong. The canopy is tear-resistant and rot-proof, making it perfect for long-term outdoor use.  
  • Clean the canopy regularly with lukewarm water, a soft brush or sponge, and mild soap
  • Rinse thoroughly and allow it to air dry completely
  • Avoid pressure washers, bleach, or harsh chemical cleaners, as these can damage the fibers and protective coating
  • Clean the canopy, let it dry completely, and store it with the protective cover in a dry, well-ventilated space.
  • Yes, all parasols are made from durable, 100% recyclable materials. The Olefin canopy is free of harmful substances, UV-resistant, tear-resistant, and maintains its color with proper care.

Read our blog about sustainable sun protection.

Service, warranty & certification

  • 15-day conformity guarantee
  • 2-year statutory warranty on manufacturing and conformity defects

Read more about this topic on our blog.

  • The conformity guarantee ensures that the product matches its description and images.
  • If the parasol or any parts differ from the description, you can contact us within 15 days of delivery for a suitable solution, such as replacement or partial refund.

Read more about the conformity guarantee on our blog.

  • Our hanging (offset) parasols carry recognized certifications guaranteeing safety, quality, and materials free of harmful substances:
  • GS mark (Geprüfte Sicherheit): Ensures the parasol meets strict German product and safety standards
  • TÜV certification: Checks every aspect of the parasol, including materials, safety, usability, and compliance
  • OEKO-TEX® Standard 100: Independent verification that fabrics are free from harmful substances, safe for people and the environment

Read more about this in our blog.

  • Yes, our customer service team offers advice on installation, maintenance, and technical questions.
  • Yes, thanks to durability, UV protection, weather resistance, and reliable warranties, a premium parasol offers years of comfort and safety.
  • With proper maintenance, a high-quality offset parasol can last for many years.
  • Replacement parts are available in our webshop in case of wear.
  • Yes, spare parts and replacements are available in our webshop for maintenance and repairs.
  • Copral is the company that distributes the range, including the parasols. It is therefore solely about the company name.

Delivery

  • Shipping costs are always displayed during checkout.
  • You can choose from different shipping options.
  • The price depends on the destination country.
  • Delivery times depend on product availability.

  • Yes, our experienced customer service team is available to provide installation guidance, technical advice, and maintenance tips.

  • Yes, every parasol kit includes a durable hanging parasol (also called an offset parasol or cantilever parasol), a mast base, and a protective storage cover.

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